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Virtual Concierge, Sales Consultant

  • Remote, Hybrid
    • Toronto, Ontario, Canada
  • CA$50 - CA$60 per year
  • Marketing

Job description

MedSpa Partners: Patient Success 

Vancouver or Toronto, Remote

 

About Us: 

MSP is a group of North America’s leading Medical Aesthetics clinics with the goal of providing world-class patient experiences. We are committed to growth, innovation, and nurturing a team that drives excellence in every aspect of our operations. 

 

Our MSP core values are: RESPECT, INNOVATION, COMMUNITY, EXCELLENCE, AGILITY  

 

Responsibilities:  

The Patient Success, Virtual Concierge will support a collection of US and Canada’s best-known and most premium medical aesthetics clinics. As the first point of contact for many new customers, you will play a key role in representing the unique brands of these clinics and ensuring an uncompromising level of professionalism and service. 

 

  • Managing all inbound contacts for your assigned clinics or projects, including but not limited to phone calls, emails, Direct messaging, and live chat. 

  • Leveraging best-in-class CRM and marketing automation platforms to track lead progress and actively manage each lead.  

  • CRM Knowledge is a MUST. HubSpot knowledge would be an asset. 

  • Using patient management software to book consultation appointments and/or treatments at each clinic. 

  • Manage assigned retention list, leveraging clinic data and CRM to facilitate an increase in patients with return bookings. 

  • Facilitate optimal patient journey and experience for our prepaid clients. 

  • Manage interactions with clinic customers to understand their level of satisfaction and identify new opportunities to elevate their experience and goals. 

 

What we offer: 

  • Remote Work: Work from home with provided hardware and software. 

  • Industry Leadership: You get to be a key team member of some of the top Medical Aesthetics clinics in North America. 

  • Training: Comprehensive training to excel in your role, regardless of prior industry knowledge. 

  • Perks: Discounts on treatments, competitive salary and bonus/commission structure.  

 

Job Types: Full-time, Permanent 

Pay: $50,000.00-$60,000.00 per year 

 

Job requirements

About You: 

We are looking for a Patient Success, Virtual Concierge to support MSP’s partner clinics – someone who is passionate about delivering outstanding customer experiences and thrives in a fast paced, collaborative environment. 

 

  • Sales Acumen: An innate ability to sell without making it feel “salesy.” 

  • Customer Centric: A positive mindset and warm disposition – people enjoy interacting with you! 

  • Professionalism: Represent our esteemed clinics with unwavering professionalism. 

  • Organizational Skills: Thrive in managing multiple tasks efficiently. 

  • Adventurous Spirit: We are constantly testing new technologies and approaches, and we need someone who loves being a “test pilot” for new ideas. 

  • Tenacity: Follow up with customers. 

  • Learning Mindset: Training and upskilling are a key focus for us. 

  • Communication Skills: Excellent verbal and written communication. Spanish/Mandarin would also be a strong asset. 

  • Flexibility – Willingness to work evenings as required.

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