Practice Manager, Impressions Face & Body

What you are about:

You are a highly motivated individual who is dynamic and has a passion for the rapidly advancing business of aesthetic medicine. You have a strong sense of self and a confident demeanor. You have the unique ability to put others at ease in your presence and feel comfortable in a vulnerable space. You can make quick black and white decisions and understand that shades of grey offer ultimate creativity and innovation. You are personable, and a natural born leader. You care about people and prescribe to the servant leadership philosophy. You have a passion for business and are growth driven. Above all, you have a strong sense of integrity, in your work, to your patients and your fellow teammates.

What we are about

MSP is a group of North American’s leading Medical Aesthetics clinics with the goal of providing world-class patient experiences. We aim to allow our partners to achieve their personal and professional aspirations by providing support through a collaborative and inclusive approach. MSP has partnered with some of North America's most reputable and well-known Dermatologists, Surgeons and Cosmetic Physicians and together, with an innovative clinical approach, supported by a strong cast of business ingenuity, we will continue to grow and dominate the industry in America.

Our MSP core values are:  RESPECT, EXCELLENCE, COMMUNITY, INNOVATION, AGILITY

What you can offer us:

• Experience in an outpatient surgery center setting is highly preferred — with a deep understanding of operational flow, compliance, and patient experience in a procedural environment.

• Bachelor’s degree in Business Administration, Healthcare Management, or a related field required.

• Minimum of three years of progressive leadership experience within a medical aesthetics, healthcare, or wellness practice.

• Strong knowledge of Practice Management Systems (PMS), Electronic Medical Records (EMR), and provider scheduling workflows — including optimization of provider templates, daily scheduling efficiency, and system reporting.

• Proven experience managing budgets, P&L, and operational performance metrics.

• Demonstrated success in people leadership, including recruitment, development, and performance management.

• Strong business acumen with the ability to analyze data, identify opportunities, and drive results.

• Comfortable leading a team in a metrics-driven environment, with focus on KPIs such as patient retention, conversion, and profitability.

• Excellent communication and interpersonal skills, with the ability to influence and lead cross-functional teams.

• Strategic thinker with the ability to balance patient experience, team engagement, and business outcomes.

• Passion for leadership, professional growth, and the development of others.

• Customer service-oriented mindset and commitment to excellence in patient care.

• Adaptable, proactive, and solutions-focused in a fast-paced and evolving environment.

Essential Job Functions

• Oversees all aspects of practice operations to ensure seamless, efficient, and patient-centered experiences across all service lines.

• Partners closely with clinical and operational leaders to ensure alignment with organizational goals, brand standards, and compliance requirements.

• Owns the practice’s P&L, with accountability for revenue growth, profitability (EBITDA), and operational efficiency.

• Develops and executes strategic initiatives to drive patient acquisition, retention, and satisfaction.

• Provides leadership to the clinical and administrative teams—fostering engagement, accountability, and a culture of excellence.

• Leads performance management processes, including goal setting, coaching, and career development.

• Analyzes financial and operational data to identify trends, forecast performance, and recommend improvements.

• Oversees inventory and cost control systems to ensure accuracy, minimize waste, and maintain appropriate stock levels.

• Collaborates with Regional or Corporate leadership to develop short-term objectives and long-range strategic plans.

• Champions continuous improvement and operational best practices, ensuring the practice remains compliant, efficient, and innovative.

• Serves as the key point of contact for internal and external stakeholders, representing the practice with professionalism and leadership.

Job Type: Monday – Friday, 8am-5pm, full time, permanent
Salary: $85,000 - $100,000 depending on experience