Practice Manager, Aesthetic Solutions

Practice Manager, Aesthetic Solutions

Summary: Our Practice Manager works directly with the Practice Administrator to oversee day-to-day activities of the practice. The Practice Manager is a member of the leadership team of the practice, working with both the Billing Manager and Practice Administrator.

Reports to: Practice Administrator

Education and Experience:

• Minimum 2 years experience in private practice office management; medical aesthetics experience preferred.
• Bachelor’s or Master’s degree in business or health care administration, or equivalent at discretion of the Practice Administrator.
• Human resource certification or leadership training preferred.
• Proven experience in personnel management and administration of payroll systems.
• In-depth knowledge of compliance, personnel law, workplace safety, and other regulatory issues pertaining to a medical practice.
• Comprehensive knowledge of daily medical practice operations.

Operational Activities:

• Ensure a fully maximized, efficient patient schedule
• Maintain strong focus on improving operational efficiency.
• Ensure the entire team has adequate training to provide outstanding care to patients.
• Ensure staff compliance with HIPPA, OSHA, etc
• Perform periodic chart reviews, monitor operations for compliance with protocols and policies. Report deviations to practice administrator.
• Perform studies/surveys to assess clinic flow and make recommendations to practice administrator to improve practice efficiency.
• Work collaboratively with the practice administrator to ensure capital equipment is functioning properly – including but not limited to device maintenance and warranty management
• Facilitate yearly resident rotation schedule for Duke and UNC students

Required Proficiencies:

• Ability to perform all administrative tasks in practice to allow effective supervision of admin team, and serve as back-up as needed.
• Excellent customer service skills, and effective communication style w/high level of emotional maturity.
• Ability to lead high-performing teams and motivate an organization toward a common goal.
• Above-average judgment, integrity, discretion and trustworthiness.
• Ability to effectively sustain multiple, simultaneous tasks while attentive to detail and accuracy.
• Aptitude in anticipating critical issues and offering solutions to practice owner and staff.
• Professional appearance and demeanor.