Clinic Manager, Impressions Face & Body

What you are about:

You are a highly motivated individual who is dynamic and has a passion for the rapidly advancing business of aesthetic medicine. You have a strong sense of self and a confident demeanor. You have the unique ability to put others at ease in your presence and feel comfortable in a vulnerable space. You can make quick black and white decisions and understand that shades of grey offer ultimate creativity and innovation. You are personable, and a natural born leader. You care about people and prescribe to the servant leadership philosophy. You have a passion for business and are growth driven. Above all, you have a strong sense of integrity, in your work, to your patients and your fellow teammates.

What we are about

MSP is a group of North American’s leading Medical Aesthetics clinics with the goal of providing world-class patient experiences. We aim to allow our partners to achieve their personal and professional aspirations by providing support through a collaborative and inclusive approach. MSP has partnered with some of North America's most reputable and well-known Dermatologists, Surgeons and Cosmetic Physicians and together, with an innovative clinical approach, supported by a strong cast of business ingenuity, we will continue to grow and dominate the industry in America.

Our MSP core values are:  RESPECT, EXCELLENCE, COMMUNITY, INNOVATION, AGILITY

What you can offer us:

• Bachelor’s degree in business or related field preferred.

• Three years in a management role within the med spa, or related health care industry required.

• Three years of inventory and budget management.

• Three years of people management/leadership experience, including setting and reaching quotas.

• Sales-oriented (comfortable with goals and KPIs)

• Excellent managerial and financial skills and the ability to take leadership over any business operations area.

• Superlative communication skills, particularly the ability to communicate as a leader.

• Motivational and inspirational attitude.

• Quick learner, who can adapt in a fast-paced work environment.

• Customer service oriented.

• Desire for personal and professional growth and development.

• Passion for leadership and development of staff.
  

ESSENTIAL JOB FUNCTIONS

• Leads all operations within the four-walls of the clinic which includes, but is not limited to: maintaining a motivated, engaged & effective team, optimizing staff utilization, ensuring policies & procedures are followed, implementing clinic initiatives, and maintaining accurate inventory of goods, supplements, and supplies.

• Owns the clinic P&L and is held accountable for Top-Line and Profitability/ EBITDA Performance: drives new patient acquisition, patient retention, and patient satisfaction to grow revenue while managing all controllable expenses (payroll, supplies, inventory shrink) to meet clinic-level profitability goals.

• Leads and manages the patient care team and treatment providers to ensure business goals, profitability, and retention goals are met.

• Coaches and develops new team members to clinic standards.

• Ensures high level of patient care and satisfaction by continually improving service levels.

• Creates a KPI-driven culture with emphasis on critical performance factors like retention, answer rate, lead generation, and staff utilization.

• Executes effective strategy and tactics to create positive team dynamics through constant coaching, mentoring, hiring, and training.

• Builds and sustains a high-performance culture through attracting, developing, and retaining a highly motivated team and holding the team accountable.

• Creates a culture of collaboration and accountability, and places emphasis on career pathing/employee development.

• Evaluates employee performance; places emphasis on career pathing/employee development and makes recommendations for promotions.

• Works with Regional Director to establish short-term objectives and long-range goals and related plans.

Job Type: Monday – Friday, 8am-5pm, full time, permanent
Salary: $85,000 - $100,000 depending on experience